Fulling Management & Accounting

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The Miracle Moment - Self-Expression: How To Say What You Mean

The Fulling team has begun a new video lesson! Each week in our staff meetings, we watch a culture & leadership video to aid in our professional and personal development. We are starting a series called The Miracle Moment by Nicole Unice.

In this video, Nicole explains how conflict is inevitable. Conflict immediately creates division. It threatens our deepest instincts, creates fear, and causes powerful emotions. Our instincts tell us to seek security and validation, often at the expense of the person we’re in conflict with.

Conflict threatens our relationships by breaking down trust, and trust is a precious commodity. It isn’t something we just have, it is built and rebuilt through repeated meaningful actions. In other words, trust requires work.

In order to build a bridge across the gap created by conflict, you will have to sit down with that person, seek to understand their perspective, and validate their experience.

The second step in rebuilding trust is to own all that you can, but no more than you can.

Nicole gave us three tools to help manage our conflict: compassion, validation, and commitment.

Join us as we hear more from Nicole about how to align our emotions, words, and actions so that we can create meaningful change in our experiences and relationships at work. 

Food for Thought

  1. What could you do to build trust between you and your coworkers, your employees, or your boss?

  2. What would it look like for you to practice curiosity in your conflict? What questions could you ask to gain insight into their experience?

  3. What practical steps could you take to show the person you’re in conflict with that you care about them?

  4. In what ways can you employ the tools she mentioned in your workplace to create more trust today?


Sources:

Nicole Unice

Rightnow Media

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