The Power of Customer Experience: Choose Your Mindset
Image is from Thought Logic Consulting
The Fulling team has begun a new video lesson! Each week in our staff meetings, we watch a culture & leadership video to aid in our professional and personal development. We are starting a series called The Power of Customer Experience: 5 Elements to Make an Impact by Elizabeth Dixon.
Today’s lesson was about choosing your mindset. Elizabeth explained how mindsets are the most powerful predictors of change. Whether consciously or subconsciously, we settle ways of thinking about our ability to win.
She prompted us to think about our mindset towards customers: are they a nuisance or a necessity?
Then about our mindset towards work: does work determine your value or does your value determine your quality of work? Are you working to live out our life purpose or just to get a paycheck? Do you HAVE TO work or do you GET TO work?
The have to/get to idea affects our attitudes and behaviors. Our thoughts determine our actions. Our mindset determines what we get. If we change our behavior on how we view customers, we get more satisfied, loyal customers.
MINDSET > BEHAVIOR > RESULT
In our staff meeting we talked about having a positive mindset and maintaining the “get to” attitude in all we do.
Join us as we hear more from Elizabeth about how we can provide the best customer experience for our clients and make a positive impact!
Food for Thought
What is your current mindset about our customers and work?
What do you think the difference is between a mindset of "have to" vs. "get to"?
Where do you want to see a change in results in your life?
What behaviors do you need to have to get those results?
What mindset do you need to have to support those behaviors?
What would be the benefit to you/others if you experienced those results mentioned above?