Unleash the Most Powerful Force in Business - Marcus Buckingham
The Fulling team just finished a new video together during recent staff meetings, Unleash the Most Powerful Force in Business - Marcus Buckingham.
“Each of us wants desperately to work for a team, and a leader who sees our humanity – including our idiosyncrasy, difference, and individuality – as a feature, rather than a problem. Join Marcus Buckingham as he helps us become a leader who strives to help us express ourselves, rather than forcing us to conform. Explore the discoveries to be made when we reverse-engineer love to identify its core elements and the data which supports these findings. Identify how you can design love into all employee and customer ourselves touchpoints. Become a leader who takes seriously our yearning to find love in our work.”
Marcus talks about how Experiences drive Behaviors that drive Outcomes. This is true in business and in our personal lives.
While we tend to get distracted by the negative and lower feedback/ratings, we should be studying the extreme positives to find out how to get more of that outcome. When someone gives a rating of a “5”, they show they “Love” it. “Love” is a predictive force, and love is predictive of one’s behavior.
He encourages us to “Find the love in what we do.” Life is a scavenger hunt for love.
We discussed really liking Marcus’s quote that "Work is an instrument, people are the point".
He mentioned his definition of love being “the deep and unwavering commitment to the flourishing of a human”. Sometimes we tend to have the mindset that a person is a means to an end in business. He challenged us as leaders to have a MindMOVE to a person’s flourishing is the point.
Marcus talked about putting on our DLI spectacles – “Design Love In”.
At one end of the Experience Continuum you have treating humans as Exploitative (Immoral) and at the other end you have treating them Loving (Moral) with Transactional (Amoral) in the middle.
We talked in breakout groups about how we love that at Fulling we have checkins to touch base within small teams on a relational level. It takes intentionality of reaching out to one another and not just being transactional in our relationships.
Conversation Questions and Food For Thought:
What do you think people 'love' about the work we do?
“Work is an instrument, people are the point" - how can we pause and remember this in our work?
As our team grows, how can we maintain personal/loving connections?